Online tool to select a business process maturity model (BPMM)

Dear organisation,

Are you interested in improving your way of working, i.e. business processes, in a more systematic manner (instead of ad hoc)?
Then this questionnaire can help you choose a model that will guide you step-by-step.
Such a model is called a 'business process maturity model' (BPMM).

Why do you need a business process maturity model?

Business processes are at the heart of each organisation. They describe how organisations operate, and therefore impact how organisations perform.

Globalisation, higher competitiveness, more demanding customers, growing IT possibilities, etc. All those challenges put pressure on an organisation to perform better, and thus to obtain mature (or excellent) business processes.

But how well does your organisation improve its business processes?
Business process maturity models (BPMMs) present a sequence of maturity levels and a step-by-step roadmap with goals and best practices to reach each level. They measure maturity as the expected performance of your organisations, and try to translate that into higher actual performance.

This topic is of paramount importance for managers who try to excel in today's business environment. Consequently, a wide array of business process maturity models exists! We will help you to make an informed choice while selecting the best model for your organisation.

We will help you! (free of charges; circa 25 minutes)

We hereby present 14 questions to consider while choosing a business process maturity model, derived from an international Delphi study. If one of the questions, however, seems not relevant to your organisation, you can indicate it as "I don't know".

Our sample currently consists of 60 business process maturity models to choose from (after passing a quality check). They deal with business processes in general, supply chains, or collaboration processes.

Finally, we provide a list of business process maturity models that best fit your organisational needs, including references and some additional information on their use.

General data

Before starting the questionnaire, we ask you some general data about you and your organisation. It is anonymous, and merely serves academic purposes to track how the is used.
Please provide your e-mail address if we are allowed to use your answers for our research.
How have you heard about the ?
From which perspective are you using the ?
Which industry does your organisation belong to [NACE codes]?
How many employees are approximately working for your organisation?
What was your organisation's approximate sales revenue (i.e. turnover) in the last financial year [in million €]?
Where are you employed?
In which department are you employed?
Which function do you currently have?
Does your organisation already have some experience in enhancing the efficiency and effectiveness of business processes, i.e. business process management (BPM) experience?
For instance, by business process reengineering, Theory of Constraints, Lean, Six Sigma, Total Quality Management, quality models or business excellence models (e.g. ISO, EFQM, Malcolm Baldrige, Deming), etc.
Please specify.
For instance, top-down or bottom-up, with or without top management support, as part of an IT project or quality project, etc.
How would you describe your knowledge on business process management (BPM)?


Let's begin with explaining some concepts.


Maturity is a measure to indicate how well your business processes can perform, i.e. your expected performance. You can decide to focus on the maturity of specific business processes, or more generally, on the maturity of the overall management of business processes within your organisation.


Higher maturity is reached by improving the capabilities (i.e. skills or competences) needed to perform well, and thus stimulating higher actual performance. For instance, how capable is your organisation to model its business processes in a graphical design, or to run them without errors, etc.?

Business process maturity model

By using a business process maturity model, you can assess (or evaluate) how mature your organisation is on all these capabilities, and which steps are needed to become better.

Lifecycle levels

The result of such an assessment (or evaluation) is expressed as levels (or scores). For instance, as a score on a scale from 1 to 5, where a higher score expresses higher maturity.

  • Maturity level: the overall score on all capabilities together.
  • Capability level: the score on a particular capability.

How to use this questionnaire?

Retake questionnaire

 Maturity Model(s) matching your current selection


Your responses

Show results

How to use this selection table?

Your selection

Back to questionnaire Show/hide additional info Ready? Give us your feedback!

Evaluation form

Which maturity model best fits your needs according to the ?
Which maturity model would you have chosen before using the ?
Are you considering using the maturity model proposed by the ?
If maybe or not, please explain why.
How satisfied are you with the maturity model proposed by the ?
Would you recommend the to others?
How much time did you spend on the [in minutes]?
How satisfied are you with the time spent on the ?
Give open comments (if necessary):
How satisfied are you with the presentation of the output, i.e. how the maturity models are shown in the selection table?
Give open comments (if necessary):
How satisfied are you with the decision criteria to choose a maturity model, i.e. the items in the questionnaire?
Give open comments (if necessary):
How satisfied are you with the descriptions of the decision criteria?
Give open comments (if necessary):
How satisfied are you with the sequence in which the decision criteria are presented?
Give open comments (if necessary):

Disclaimer: it concerns a 2012 proof-of-concept to validate the way of working of the , which is based on BPMM design documents of 2010 or earlier.
Would you like your BPMM included in our next release? Or corrections to your BPMM details? Please contact Amy Van Looy.

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